Communications Policy

Introduction

The Pacific-Australia Youth Association Inc. (PAYA) recognizes the critical role of effective communication in achieving our mission. This policy outlines the guidelines for all aspects of communication, including print, media appearances, social media, web content, and more. It extends to PAYA staff, members, and guests at our events.

Scope

This policy applies to all individuals associated with PAYA, including employees, volunteers, members, partners, and guests. It encompasses all forms of communication related to PAYA's activities and initiatives.

Policy Principles

Print and Media Appearances

Print Materials: All print materials, including brochures, pamphlets, and event posters, must adhere to PAYA's branding guidelines and be reviewed for accuracy and cultural sensitivity.

Media Appearances: PAYA staff and members involved in media appearances or interviews are required to adhere to our Media Engagement Procedure (available on request).

Social Media

Official Accounts: PAYA maintains official social media accounts. These platforms will be used to promote our mission, share updates, and engage with our community.

Content Guidelines: Content shared on official accounts must be respectful, accurate, and culturally sensitive. It should align with PAYA's values and promote a positive image of the organisation.

Moderation: Social media accounts will be monitored and moderated to ensure compliance with content guidelines and respond to community engagement.

Staff and Member Accounts: Staff and members are encouraged to use their personal social media accounts to share positive experiences and updates related to PAYA while respecting confidentiality and the organisation's reputation.

Web Content

Website: PAYA's website will serve as an essential platform for sharing information and engaging the community. All web content should be accurate, up-to-date, and culturally sensitive.

Data Privacy: PAYA will prioritise data privacy and security in accordance with relevant regulations. Personal information will be handled with care and respect for privacy.

Accessibility: Web content will be designed and maintained to be accessible to individuals with disabilities.

Crisis Communication

In the event of a crisis or controversy, PAYA will develop a crisis communication plan to address the issue responsibly, transparently, and with cultural sensitivity.

Review

This policy will be reviewed annually to ensure it remains relevant and effective. Feedback from the community and stakeholders will be considered in any updates.